We are pleased to introduce the first edition of, It’s a Manager’s Dream if You Do it Right.

Mary Olson 04/13/2010

Q:     What do you mean, “It’s a manager’s dream if you do it right?” What is “it”?

A:     IT is excellence. IT is a combination of flawless branding and technological innovation. IT is a rarity in today’s recessionary market. It is a luxury that has become a depleting value symptomatic of today’s economy.  The positive news is that we have good clients and business partners who care deeply about the inherent qualities of excellent design and technology solutions. Clients champion this perfect formula as representative of their entire business value.

Q:     What are the components of excellence?

A:     Being outstanding, or extremely good.  Mastery of logo design, for instance, produces the equivalent of a business brand with the actual valuation of a company.  Technological perfection makes an online or mobile brand synonymous with customer experience and thus, business value.

Q:     Who do you admire the most?  In other words, who exemplifies leadership excellence?

A.     The person I admire the most is Roshan Shah, CEO of Gloscon Solutions.  In my book, he is the number one Open Source developer, technology manager and entrepreneur advocate in the industry.

Perfect project management and total customer satisfaction have always been at the forefront of Shah’s company, Gloscon. Imagine your tech team on top of every specification related to your project--and delivering price and value with rapid development turnaround? (…Plus those prized phone calls when he shares visionary insights). Roshan is proof that the recession cannot symptomatically kill off good business acumen, integrity and astute partnering. He has jettisoned to new heights with business ventures like Kosansh.com. He regularly mentors entrepreneurs and is also a guest speaker at entrepreneurship events in Gujarat, India. With an Open Source philosophy at heart, he generates value first and assumes gains will follow. Gloscon offers development services to non-profits at generous discounts. Roshan Shah is an industry steward and because of his own entrepreneurial successes, guides his next ventures with a strong sense of social responsibility.

Q:     Compare the currencies of excellence from a decade ago.

A:     Exactly one decade ago, John Plummer, Roshan Shah’s counterpart, was Corning Incorporated’s IT Division Manager.  Corning ‘loaned’ John to Steuben, the great American luxury brand. When the Web project was green-lighted, I asked John, “What criteria will you use to judge our success?” He said, “Make our brand, design systems and customer experience as perfect as our crystal—in other words, make “IT” flawless.”

Steuben has endured as one of the most iconic brands in American history. The centuries-old glassmaking methods and engraving techniques have been passed down through time and attributed to a revolutionary clear glass formula developed by Corning. Steuben’s crystal designs have been valued gifts, keepsakes and fine collectibles for generations.

The state-of-the-art technology, quality craftsmanship and the pursuit of excellence endure. Imperfect items are destroyed. The brand has always been synonymous with perfection.

When Steuben decided to expand its growth opportunities through the Web—and with rigorous requirements for design perfection, they entrusted the brand to Transition Networks.

On the eve of the new Millennium, John Plummer wrote:

"In the information age, we have come to expect things fast and are often willing to sacrifice quality for expedience. Many people in the industry subscribe to the notion that you can have a solution that is fast, reasonably priced, or good–as long as you are willing to settle for just two of these three requirements. Transition Networks, with its emphasis on total customer satisfaction, has broken all the rules and made it possible to receive strategic design, IT, marketing and business operations that are fast, good, and affordable.”

A decade later, Roshan Shah exemplifies that genuine strategic partnerships consistently prove that working together on the highest level of excellence is a manager’s dream--if you do it right.

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Look for the next edition of, It’s a Manager’s Dream if You Do it Right.

Transition Networks is a full-service design and interactive media agency that defines, designs and markets premiere brands and their reputations across many industries and all media formats. Contact: Mary Olson, 917.656.1856 (or) mary [dot] olsontransitionet [dot] com.

NEW: Transition Networks is now offering mobile video browser design and distribution services.

Roshan Shah, CEO, Gloscon Solutions, 604.630.4292,  (Drupal and RoR dev)  RoshanGloscon [dot] com